What are your hours of operation?

Our site is open 24 hours a day, 7 days a week. Call Center backing is accessible from Monday to

Saturday, 10:00 am to 08:00 pm IST.

How do I contact Pharmacists at SnapDrug.in?

To contact our pharmacist on the web, you can send your inquiries by utilizing Contact Us

segment where “Ask Our Pharmacist Your Questions” ought to be chosen.

Why does SnapDrug ask for prescriptions?

To guarantee the correct medication, we don’t excite orders without prescription. Likewise it has been ordered mandatory solution by the administration of India for specific drugs.

How will I get my medicines?

The prescription that you provide to us is validated by our pharmacist. The sale of medicines can only under the supervision of a pharmacist.

How does my prescription get validated?

We check if a registered medical practitioner has generated the prescription. We then look at the date of visit and duration of medication, to check if the prescription has expired. We also check if the quantity of medicines ordered matches with the prescription.

If I upload a prescription, will my order be confirmed immediately?

No. After we validate the prescription, our pharmacist will then confirm the stock availability. We will send you a SMS and email, if we are unable to fulfill some medicines.

What are SnapDrug.in's Privacy and Security Policies?

At SnapDrug.in, your protection and security are critical to us. We are focused on securing the confidentiality of your own data (your name, location, email address or some other data) and we never impart them to whatever other individual or organization. It is utilized singularly by our authorized personnel to transform your order. Please take note of that all data gave to us is liable to doctor’s patient privilege law.

Will I need the original prescription at time of delivery?

Yes. As per the government regulations, patient must be in possession of the original prescription at the time of delivery. So keep it handy when our delivery personnel come to visit you.

What are the charges for Cash-on-Delivery (COD) payment method?

COD orders are charged an additional Rs. 49 for orders less than Rs. 999, and no COD charges for orders of Rs. 999 or more.

Do you accept any Insurance Plans?

No, we do not acknowledge any insurance plans. In any case, we can give receipt and receipt towards your order to guarantee your protection. But, in most cases, you will find our low-priced medications to be of great value compared with that of your insurance plan.

How long does it take to process and deliver my order?

On average, it might take around 1 to 2 working days to process and deliver your order.

Can I also order through E-mails?

Yes. You can send  your full address, contact number and valid prescription to order@snapdrug.in. We will then process the order and send you an affirmation.

Where can I check my order status?

You will receive regular SMS & Emails about your order. You can also track your order from your order history section. If there is any delay or change in your order, our customer care will call and inform you.

What happens if I don't receive my order?

On the off chance that you have not got your order inside of 7 working days of putting in your order, please reach us quickly at (079) 4004 3050, 8866 86 2020 and we will re-send the request to you at no additional expense.
More often than not, our deliverables reach our customers on time. Just on uncommon events, it may take a bit longer time for packages to get conveyed.

How do I cancel my order?

In the event that you wish to wipe out your order, you can send an email request to order@snapdrug.in or sales@snapdrug.in. Please note that in case your order has already been charged or delivered, we cannot drop it.

What is your return policy?

We acknowledge returns if the pharmaceutical gave to you doesn’t coordinate your order, or if the drug is past its expiry date. Please check your orders at the time of delivery and report any return request before you pay our conveyance staff.

Can I change my delivery address after I have placed my order?

If your request has not been sent yet, then we can convey to an alternate address according to your request. To know further, you can call us at (079) 4004 3050, 8866 86 2020 or email to order@snapdrug.in or sales@snapdrug.in